What should I do if I am asked to pay for my new windows/door/conservatory up front?

buidlingAs companies begin to return to working in the ‘new normal’ you may well get asked for this method of payment. Whilst your initial reaction may be one of hearing alarm bells ringing, it certainly should not be.

In any recession or market in contraction, as we are predicted to experience for a short time, businesses become more protective. One of the ways they do this is by restricting or completely withdrawing previous lines of credit they offered to their business to business customers. So, it may well be that the company installing your windows has had to pay for some of the goods they are installing for you well in advance of them reaching your home. This is no reflection on that business, just standard practice in such times.

As a consumer though you are likely to benefit greatly from such transactions, whilst the goods may have been paid for in advance, they are also likely to have been discounted for doing so. Payment with order, more often than not, comes with an attractive discount meaning you could be saving 10% or more on the normally quoted retail price. At Wolverhampton Glass we have always offered discounts for payment with order as we benefit from better purchase prices from our supply chain when we make the same offer to them.

Of course, you still need to be extremely cautious and we would advise the following, firstly check into the history of the business you are purchasing from as much as you can. The length of time they have been trading is great starting point, if it is greater than 5 years then there is a fair chance of some solidity and secondly make your payment by credit card, and more than just one if necessary and these offer you protection.

If the provider is offering you a deposit or payment protection scheme to protect your money whilst you await your installation then check the cover very carefully as many insurers will be limiting the cover they provide to a figure much lower than you have possibly paid.

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Windows By Wolverhampton Glass

Our wide selection of window profiles are made-to-measure, so they can easily suit any style of property. You’ll be able to choose between three materials: uPVC, aluminium and timber, and six window styles. Discover our range today.


I just want to say how thrilled I am with the windows fitted today. Please give a big thank you to your team, they were absolutely charming and made no mess whatsoever. If it wasn’t for the fact that I have beautiful new windows, nobody would have known they had been here.

Very many thanks.

Ms Hiorns

Thanks to you all for a wonderful service. Workmen who came were polite and courteous and we are very pleased with the work carried out.

Ms Dawes

I must thank you firstly for the great work, and secondly for the speed of the visit, quote and fitting the actual job in. Definitely a recommendation from me!

Please pass on my thanks to the rest of the team.

Mr Weighton

My old plastic conservatory roof desperately needed replacing and after having to push the installation date back to January after a close death in the family, When the work was completed I was absolutely over the moon.

Mr Hunt

We’re a fully accredited and locally reputable company

At Wolverhampton Glass, you’ve got complete peace of mind as we are fully accredited by all the relevant regulatory bodies. We are a Certass registered company and are also proud to offer a 10 year insurance backed guarantee on every installation as standard.

Over our 35 years, we’ve built up quite the local reputation too. Take a look at some of our recent customer reviews from homeowners across the Midlands.

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